Frequently Asked Questions

How does tailor made travel work?

1. Choose the plan that most suits your needs (you can see our plans here); 2. One of our travel advisor will get in touch with you to know more about your travel and assist with any questions you may have; 3. Payment 4. Let's start planning your trip!
If you have any questions or doubts you can send us an instant message or use our contact form.

Do you manage bookings?

Yes, we can assist you with hotels, transport, activities and tour reservations, the price will be the same or lower as if you were to book them yourself, but we do charge an extra fee for the management and processing of the bookings. The only thing we do not book are flight, but we can assist you with the selection and reservation of the most appropriate flights

Why should i use your services?

There are several reasons: 1. We will save you countless hours of search on google and tripadvisor! 2. We will save you a lot of frustration and stress! 3. We can actually save you money because we already know wich are the things that are worth visiting or doing and their true cost! 4. We are aware of every activity and event that is worthwhile attending so you can enjoy the best experiences! 5. We can assist you with bookings and reservations! 6. We work with some of the best professionals in their field of expertise so we can provide the best experiences while ensuring a quality service

What can you help me with?

We are a group of experienced travelers experts in the art of travel planning. Combined, we have traveled through Mexico from one end to another several times in search of new experiences and new adventures. As a result we know some of the most interesting and unique things to see and to do, as well as where to stay and eat, and so we are able to leverage that knowledge to design unique personalized travel itineraries filled with amazing experiences.

Do you manage packages?

No. At Caribou every single one of our itineraries is unique and assembled to attend the specific preferences and wishes of our costumers.

What if i don't like the recommendations given to me?

That's ok, we are aware that travel planning is an iterative process and we will work with you through the all process, so if there is something that you don't like please let us know so we can find an alternative.

Can i cancel my payment?

Yes, please email us so we can assist you with the cancelation.

How long does the travel planning process take?

If you have requested a tailor made travel, usually it takes between 10 to 12 business days, but it depends on the trip duration, number of travelers, and several other criteria.

Who is Caribou perfect for?

Caribou is perfect for the adventurous and curious traveler that seeks unique and authentic experiences without having to worry about the planning process. So if you are looking for something different and unique, either you're traveling solo, in a couple or with a group, Caribou will help you find what you're looking for.



Quintana Roo


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